- 5 Sections
- 20 Lessons
- 5 Days
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- Day 1: TQM principles and customer expectations4 Items
- Day 2: Quality culture and employee involvement4 Items
- Day 3: PDCA and Kaizen improvement methods4 Items
- Day 4: Cost of quality and performance indicators4 Items
- 4.1Core concepts and requirements for Cost of quality and performance indicators
- 4.2Methods and tools for Cost of quality and performance indicators
- 4.3Applied case study: Cost of quality and performance indicators
- 4.4Review, decisions and practical actions for Cost of quality and performance indicators
- Day 5: Continuous improvement programme design4 Items