This five-day course strengthens practical expertise in total quality management and continuous improvement, helping participants address inconsistent processes, quality failures, resource constraints and gaps in operational accountability. The programme combines relevant management principles with tools for diagnosing workplace problems, improving controls and monitoring results. Participants use realistic cases to evaluate processes, interpret evidence and recommend workable improvements. An applied final exercise connects the course methods with organisational priorities and supports a structured action plan for sustained operational performance.
Learning Methodology
- Analyse a sector-specific case involving tqm principles and customer expectations.
- Complete guided exercises on quality culture and employee involvement.
- Collaborate in a simulation covering pdca and kaizen improvement methods.
- Use practical worksheets for cost of quality and performance indicators.
- Receive instructor feedback on the continuous improvement programme design.
Learning Outcomes
By the end of this course, participants will be able to:
- Explain and evaluate tqm principles and customer expectations.
- Apply relevant methods to quality culture and employee involvement.
- Analyse operational evidence relating to pdca and kaizen improvement methods.
- Develop appropriate procedures for cost of quality and performance indicators.
- Prepare an actionable proposal through the continuous improvement programme design.
Delivery Format
- Duration: 5 Days (In-person or Live Virtual)
- Locations: Nairobi, Kigali, Addis Ababa, Dubai, Johannesburg, Accra
- Format: Trainer-led workshops, practical exercises and course-specific learning tools
- Certification: Certificate of Completion issued by Alverton Global Consultancy
Course Features
- Lectures 20
- Quiz 0
- Duration 5 days
- Skill level All levels
- Students 25
- Certificate No
- Assessments Yes
- 5 Sections
- 20 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: TQM principles and customer expectations4 Items
- Day 2: Quality culture and employee involvement4 Items
- Day 3: PDCA and Kaizen improvement methods4 Items
- Day 4: Cost of quality and performance indicators4 Items
- 4.1Core concepts and requirements for Cost of quality and performance indicators
- 4.2Methods and tools for Cost of quality and performance indicators
- 4.3Applied case study: Cost of quality and performance indicators
- 4.4Review, decisions and practical actions for Cost of quality and performance indicators
- Day 5: Continuous improvement programme design4 Items
No formal certification is required; familiarity with operational processes is useful.
Yes. Participants complete applied exercises and a workplace-based case.
No. Alverton Global Consultancy issues a Certificate of Completion; no external accreditation is implied.
Yes. Exercises can be adapted to sector-specific processes and challenges.
Participants can use the methods and templates to evaluate and improve relevant workplace processes.
Requirements
- Basic knowledge of organisational operations or service delivery.
- Experience in a relevant workplace role is helpful but not essential.
- Access to a laptop and spreadsheet software for practical exercises.
Features
- Sector-relevant applications of tqm principles and customer expectations.
- Reusable tools for quality culture and employee involvement.
- Structured exercises on pdca and kaizen improvement methods.
- Operational controls for cost of quality and performance indicators.
- Practical improvement outputs from continuous improvement programme design.
Target audiences
- Operations and production managers
- Quality assurance and quality control professionals
- Process improvement and continuous improvement officers
- Service delivery and programme coordinators
- Supervisors responsible for operational performance
