- 5 Sections
- 20 Lessons
- 5 Days
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- Day 1: Operations strategy and service objectives4 Items
- 1.1Principles and scope of Operations strategy and service objectives
- 1.2Methods and operational tools for Operations strategy and service objectives
- 1.3Practical organisational case on Operations strategy and service objectives
- 1.4Results review and improvement actions for Operations strategy and service objectives
- Day 2: Process mapping and capacity planning4 Items
- Day 3: Operational scheduling and resource allocation4 Items
- 3.1Principles and scope of Operational scheduling and resource allocation
- 3.2Methods and operational tools for Operational scheduling and resource allocation
- 3.3Practical organisational case on Operational scheduling and resource allocation
- 3.4Results review and improvement actions for Operational scheduling and resource allocation
- Day 4: Performance controls and daily management4 Items
- 4.1Principles and scope of Performance controls and daily management
- 4.2Methods and operational tools for Performance controls and daily management
- 4.3Practical organisational case on Performance controls and daily management
- 4.4Results review and improvement actions for Performance controls and daily management
- Day 5: Operational improvement simulation4 Items