This five-day course develops practical capabilities in operations management and operational excellence, addressing workplace challenges such as inconsistent processes, inefficient resource use, variable service quality and weak performance visibility. Participants examine relevant operational frameworks, assess real organisational scenarios and practise applying improvement techniques to processes, controls and performance measures. Guided exercises connect sound operational governance with measurable quality outcomes, while the final application exercise helps participants identify priorities, communicate findings and prepare an achievable workplace improvement plan.
Learning Methodology
- Sector-based analysis of operations strategy and service objectives.
- Guided practical exercises involving process mapping and capacity planning.
- Team-based simulations of operational scheduling and resource allocation.
- Development of templates for performance controls and daily management.
- Instructor feedback on the operational improvement simulation.
Learning Outcomes
By the end of this course, participants will be able to:
- Analyse requirements for operations strategy and service objectives.
- Apply appropriate tools to process mapping and capacity planning.
- Evaluate process performance using operational scheduling and resource allocation.
- Develop controls and indicators for performance controls and daily management.
- Prepare and present a practical operational improvement simulation output.
Delivery Format
- Duration: 5 Days (In-person or Live Virtual)
- Locations: Nairobi, Kigali, Addis Ababa, Dubai, Johannesburg, Accra
- Format: Trainer-led workshops, practical exercises and course-specific learning tools
- Certification: Certificate of Completion issued by Alverton Global Consultancy
Course Features
- Lectures 20
- Quiz 0
- Duration 5 days
- Skill level All levels
- Students 25
- Certificate No
- Assessments Yes
- 5 Sections
- 20 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Operations strategy and service objectives4 Items
- 1.1Principles and scope of Operations strategy and service objectives
- 1.2Methods and operational tools for Operations strategy and service objectives
- 1.3Practical organisational case on Operations strategy and service objectives
- 1.4Results review and improvement actions for Operations strategy and service objectives
- Day 2: Process mapping and capacity planning4 Items
- Day 3: Operational scheduling and resource allocation4 Items
- 3.1Principles and scope of Operational scheduling and resource allocation
- 3.2Methods and operational tools for Operational scheduling and resource allocation
- 3.3Practical organisational case on Operational scheduling and resource allocation
- 3.4Results review and improvement actions for Operational scheduling and resource allocation
- Day 4: Performance controls and daily management4 Items
- 4.1Principles and scope of Performance controls and daily management
- 4.2Methods and operational tools for Performance controls and daily management
- 4.3Practical organisational case on Performance controls and daily management
- 4.4Results review and improvement actions for Performance controls and daily management
- Day 5: Operational improvement simulation4 Items
No formal certification is required; familiarity with workplace processes is useful.
Yes. Participants analyse operational cases and prepare relevant process and quality tools.
No. It provides a Certificate of Completion from Alverton Global Consultancy, not an external professional credential.
Yes. Cases can be adapted to manufacturing, services, government or nonprofit operations.
Yes. The final application exercise supports an actionable improvement proposal.
Requirements
- Basic familiarity with workplace processes or quality procedures.
- Relevant operational or supervisory experience is helpful but not mandatory.
- Laptop or tablet with spreadsheet software for practical exercises.
Features
- Workplace cases covering operations strategy and service objectives.
- Usable worksheets for process mapping and capacity planning.
- Team-based analysis of operational scheduling and resource allocation.
- Performance controls for performance controls and daily management.
- Applied improvement planning for organisational use.
Target audiences
- Operations managers and supervisors
- Quality assurance and quality control officers
- Process improvement and Lean practitioners
- Production and service delivery team leaders
- Public sector and NGO operations coordinators
