- 5 Sections
- 20 Lessons
- 5 Days
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- Day 1: Process identification and stakeholder needs4 Items
- 1.1Core concepts and requirements for Process identification and stakeholder needs
- 1.2Methods and tools for Process identification and stakeholder needs
- 1.3Applied case study: Process identification and stakeholder needs
- 1.4Review, decisions and practical actions for Process identification and stakeholder needs
- Day 2: SIPOC and swimlane mapping4 Items
- Day 3: Cycle time and bottleneck analysis4 Items
- Day 4: Future-state design and workflow controls4 Items
- Day 5: Process improvement implementation workshop4 Items
- 5.1Core concepts and requirements for Process improvement implementation workshop
- 5.2Methods and tools for Process improvement implementation workshop
- 5.3Applied case study: Process improvement implementation workshop
- 5.4Review, decisions and practical actions for Process improvement implementation workshop