This five-day course strengthens practical expertise in business process mapping and process improvement, helping participants address inconsistent processes, quality failures, resource constraints and gaps in operational accountability. The programme combines relevant management principles with tools for diagnosing workplace problems, improving controls and monitoring results. Participants use realistic cases to evaluate processes, interpret evidence and recommend workable improvements. An applied final exercise connects the course methods with organisational priorities and supports a structured action plan for sustained operational performance.
Learning Methodology
- Analyse a sector-specific case involving process identification and stakeholder needs.
- Complete guided exercises on sipoc and swimlane mapping.
- Collaborate in a simulation covering cycle time and bottleneck analysis.
- Use practical worksheets for future-state design and workflow controls.
- Receive instructor feedback on the process improvement implementation workshop.
Learning Outcomes
By the end of this course, participants will be able to:
- Explain and evaluate process identification and stakeholder needs.
- Apply relevant methods to sipoc and swimlane mapping.
- Analyse operational evidence relating to cycle time and bottleneck analysis.
- Develop appropriate procedures for future-state design and workflow controls.
- Prepare an actionable proposal through the process improvement implementation workshop.
Delivery Format
- Duration: 5 Days (In-person or Live Virtual)
- Locations: Nairobi, Kigali, Addis Ababa, Dubai, Johannesburg, Accra
- Format: Trainer-led workshops, practical exercises and course-specific learning tools
- Certification: Certificate of Completion issued by Alverton Global Consultancy
Course Features
- Lectures 20
- Quiz 0
- Duration 5 days
- Skill level All levels
- Students 25
- Certificate No
- Assessments Yes
- 5 Sections
- 20 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Process identification and stakeholder needs4 Items
- 1.1Core concepts and requirements for Process identification and stakeholder needs
- 1.2Methods and tools for Process identification and stakeholder needs
- 1.3Applied case study: Process identification and stakeholder needs
- 1.4Review, decisions and practical actions for Process identification and stakeholder needs
- Day 2: SIPOC and swimlane mapping4 Items
- Day 3: Cycle time and bottleneck analysis4 Items
- Day 4: Future-state design and workflow controls4 Items
- Day 5: Process improvement implementation workshop4 Items
- 5.1Core concepts and requirements for Process improvement implementation workshop
- 5.2Methods and tools for Process improvement implementation workshop
- 5.3Applied case study: Process improvement implementation workshop
- 5.4Review, decisions and practical actions for Process improvement implementation workshop
No formal certification is required; familiarity with operational processes is useful.
Yes. Participants complete applied exercises and a workplace-based case.
No. Alverton Global Consultancy issues a Certificate of Completion; no external accreditation is implied.
Yes. Exercises can be adapted to sector-specific processes and challenges.
Participants can use the methods and templates to evaluate and improve relevant workplace processes.
Requirements
- Basic knowledge of organisational operations or service delivery.
- Experience in a relevant workplace role is helpful but not essential.
- Access to a laptop and spreadsheet software for practical exercises.
Features
- Sector-relevant applications of process identification and stakeholder needs.
- Reusable tools for sipoc and swimlane mapping.
- Structured exercises on cycle time and bottleneck analysis.
- Operational controls for future-state design and workflow controls.
- Practical improvement outputs from process improvement implementation workshop.
Target audiences
- Operations and production managers
- Quality assurance and quality control professionals
- Process improvement and continuous improvement officers
- Service delivery and programme coordinators
- Supervisors responsible for operational performance
