This five-day course equips HR and organisational leaders with practical capabilities in employee relations and workplace conflict resolution. It addresses common workplace challenges including inconsistent processes, capability gaps, limited management information and accountability for people decisions. Participants explore relevant frameworks, examine organisational case studies and develop practical tools for planning, implementation and performance monitoring. The course emphasises ethical practice, evidence-based decisions and adaptation to corporate, public sector and nonprofit environments, enabling participants to translate HR knowledge into more effective organisational systems.
Learning Methodology
- Review of workplace cases involving employee relations principles and fair process.
- Guided exercises on grievance handling and workplace investigations.
- Small-group scenario analysis of conflict diagnosis and mediation skills.
- Development of practical templates for disciplinary procedures and documentation.
- Instructor feedback on the employee relations case simulation.
Learning Outcomes
By the end of this course, participants will be able to:
- Analyse organisational requirements for employee relations principles and fair process.
- Apply professional methods to grievance handling and workplace investigations.
- Evaluate people management decisions concerning conflict diagnosis and mediation skills.
- Develop procedures and measures for disciplinary procedures and documentation.
- Prepare and present an applied employee relations case simulation deliverable.
Delivery Format
- Duration: 5 Days (In-person or Live Virtual)
- Locations: Nairobi, Kigali, Addis Ababa, Dubai, Johannesburg, Accra
- Format: Trainer-led workshops, practical exercises and course-specific learning tools
- Certification: Certificate of Completion issued by Alverton Global Consultancy
Course Features
- Lectures 20
- Quiz 0
- Duration 5 days
- Skill level All levels
- Students 25
- Certificate No
- Assessments Yes
- 5 Sections
- 20 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Employee relations principles and fair process4 Items
- 1.1Employee relations principles and fair process: key concepts and workplace relevance
- 1.2Employee relations principles and fair process: tools and procedures
- 1.3Employee relations principles and fair process: organisational case exercise
- 1.4Employee relations principles and fair process: implementation and review
- Day 2: Grievance handling and workplace investigations4 Items
- 2.1Grievance handling and workplace investigations: key concepts and workplace relevance
- 2.2Grievance handling and workplace investigations: tools and procedures
- 2.3Grievance handling and workplace investigations: organisational case exercise
- 2.4Grievance handling and workplace investigations: implementation and review
- Day 3: Conflict diagnosis and mediation skills4 Items
- Day 4: Disciplinary procedures and documentation4 Items
- Day 5: Employee relations case simulation4 Items
No. Familiarity with workplace management is sufficient for most exercises.
Relevant employment compliance considerations are discussed without substituting for jurisdiction-specific legal advice.
Yes. Participants complete scenarios, templates and a workplace application exercise.
Yes. The course can use appropriate corporate, NGO or public sector scenarios.
Certificate of Completion issued by Alverton Global Consultancy.
Requirements
- Basic familiarity with organisational or HR processes.
- Experience in managing staff or supporting workplace operations is useful.
- Laptop or tablet for templates and practical exercises.
Features
- Practical application of employee relations principles and fair process.
- Usable templates for grievance handling and workplace investigations.
- Scenario-based skills in conflict diagnosis and mediation skills.
- Performance measures for disciplinary procedures and documentation.
- Actionable workplace implementation planning.
Target audiences
- Human resource managers and officers
- Organisational development specialists
- Learning and talent development professionals
- Departmental managers and team leaders
- Public sector and NGO people management staff
