Alverton Global
Our Global Trainers
At Alverton Global, learning and training is guided by global experts. Our trainers are seasoned professionals, consultants, and industry leaders with hands-on experience across sectors and regions. They bring real-world insight, actionable strategies, and a results-driven approach. Whether in-person or online, you’ll learn from those who know what it takes to lead, deliver, and grow in today’s dynamic world.
Digital Customer Experience & Social Media Service
This course equips customer service teams with the skills to manage digital channels professionally, including social media, live chat, email, and messaging platforms like WhatsApp....
Emotional Intelligence in Customer and Sales Interactions
This course trains customer-facing professionals to recognize, manage, and apply emotional intelligence (EQ) in service and sales contexts. Participants will learn how self-awareness, empathy, and...
Government and Public Sector Customer Experience
This course is designed to enhance the service delivery skills of public sector staff by instilling a culture of citizen-centric engagement. Participants will learn how...
Mastering Retail Sales and Upselling Techniques
This course equips retail staff with practical techniques to boost sales, deliver excellent customer experiences, and confidently upsell and cross-sell products. It’s ideal for retail...
Consultative Selling Techniques for B2B Sales Teams
This course trains business-to-business (B2B) sales professionals to move beyond transactional selling and become trusted advisors. Participants will learn how to identify client pain points,...
Sales and Customer Engagement for NGO Fundraisers
This course is designed to help NGO staff and fundraisers develop persuasive communication, relationship-building, and donor engagement skills essential for mobilizing resources. It bridges sales...
Call Center Excellence and Tele-Customer Service
This course is designed to equip call center agents and remote service staff with the communication skills, emotional intelligence, and process discipline required to deliver...
Handling Difficult Customers and Conflict Resolution
This course provides frontline staff and supervisors with practical techniques for managing difficult customer interactions calmly and professionally. Participants will learn how to defuse tension,...
Customer Service Strategy for Managers and Supervisors
This course empowers managers and supervisors with the strategic tools and leadership techniques needed to build and sustain a high-performance customer service culture. Participants will...
Excellence in Customer Service for Frontline Staff
This course equips frontline staff with the essential skills, mindset, and techniques to deliver exceptional customer service across all touchpoints. Whether in person, on the...
Soft Skills Development for Professional Excellence
This course equips professionals with essential interpersonal and cognitive skills that drive workplace success. Covering time management, critical thinking, emotional intelligence, and professional etiquette, the...
Leadership & Management Mastery
This course is designed to build the essential capabilities of leaders at all levels—whether you’re managing a small team, leading a department, or steering an...