This five-day course strengthens practical expertise in root cause analysis and corrective action management, helping participants address inconsistent processes, quality failures, resource constraints and gaps in operational accountability. The programme combines relevant management principles with tools for diagnosing workplace problems, improving controls and monitoring results. Participants use realistic cases to evaluate processes, interpret evidence and recommend workable improvements. An applied final exercise connects the course methods with organisational priorities and supports a structured action plan for sustained operational performance.
Learning Methodology
- Analyse a sector-specific case involving problem definition and evidence collection.
- Complete guided exercises on 5 whys and ishikawa analysis.
- Collaborate in a simulation covering failure modes and cause verification.
- Use practical worksheets for capa design and effectiveness checks.
- Receive instructor feedback on the incident investigation simulation.
Learning Outcomes
By the end of this course, participants will be able to:
- Explain and evaluate problem definition and evidence collection.
- Apply relevant methods to 5 whys and ishikawa analysis.
- Analyse operational evidence relating to failure modes and cause verification.
- Develop appropriate procedures for capa design and effectiveness checks.
- Prepare an actionable proposal through the incident investigation simulation.
Delivery Format
- Duration: 5 Days (In-person or Live Virtual)
- Locations: Nairobi, Kigali, Addis Ababa, Dubai, Johannesburg, Accra
- Format: Trainer-led workshops, practical exercises and course-specific learning tools
- Certification: Certificate of Completion issued by Alverton Global Consultancy
Course Features
- Lectures 20
- Quiz 0
- Duration 5 days
- Skill level All levels
- Students 25
- Certificate No
- Assessments Yes
- 5 Sections
- 20 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Problem definition and evidence collection4 Items
- 1.1Core concepts and requirements for Problem definition and evidence collection
- 1.2Methods and tools for Problem definition and evidence collection
- 1.3Applied case study: Problem definition and evidence collection
- 1.4Review, decisions and practical actions for Problem definition and evidence collection
- Day 2: 5 Whys and Ishikawa analysis4 Items
- Day 3: Failure modes and cause verification4 Items
- Day 4: CAPA design and effectiveness checks4 Items
- Day 5: Incident investigation simulation4 Items
No formal certification is required; familiarity with operational processes is useful.
Yes. Participants complete applied exercises and a workplace-based case.
No. Alverton Global Consultancy issues a Certificate of Completion; no external accreditation is implied.
Yes. Exercises can be adapted to sector-specific processes and challenges.
Participants can use the methods and templates to evaluate and improve relevant workplace processes.
Requirements
- Basic knowledge of organisational operations or service delivery.
- Experience in a relevant workplace role is helpful but not essential.
- Access to a laptop and spreadsheet software for practical exercises.
Features
- Sector-relevant applications of problem definition and evidence collection.
- Reusable tools for 5 whys and ishikawa analysis.
- Structured exercises on failure modes and cause verification.
- Operational controls for capa design and effectiveness checks.
- Practical improvement outputs from incident investigation simulation.
Target audiences
- Operations and production managers
- Quality assurance and quality control professionals
- Process improvement and continuous improvement officers
- Service delivery and programme coordinators
- Supervisors responsible for operational performance
