This five-day professional course equips participants to strengthen quality management for ngos and development programmes through practical operational controls, stakeholder engagement and evidence-based improvement. Participants assess service standards, organisational requirements, resource constraints and accountability arrangements. Guided exercises develop skills in process analysis, quality monitoring and corrective action. Sector-specific scenarios and a final improvement exercise help participants translate operational principles into feasible workplace plans that enhance reliability, transparency and service outcomes.
Learning Methodology
- Review a practical case on quality assurance in programme delivery.
- Apply guided tools for donor requirements and service standards.
- Work in teams to analyse programme monitoring and corrective action.
- Develop templates addressing partner performance and accountability.
- Receive feedback on ngo programme quality improvement plan.
Learning Outcomes
By the end of this course, participants will be able to:
- Evaluate quality assurance in programme delivery.
- Apply methods for donor requirements and service standards.
- Analyse evidence concerning programme monitoring and corrective action.
- Develop controls for partner performance and accountability.
- Prepare an improvement plan covering ngo programme quality improvement plan.
Delivery Format
- Duration: 5 Days (In-person or Live Virtual)
- Locations: Nairobi, Kigali, Addis Ababa, Dubai, Johannesburg, Accra
- Format: Trainer-led workshops, practical exercises and course-specific learning tools
- Certification: Certificate of Completion issued by Alverton Global Consultancy
Course Features
- Lectures 20
- Quiz 0
- Duration 5 days
- Skill level All levels
- Students 25
- Certificate No
- Assessments Yes
- 5 Sections
- 20 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Quality assurance in programme delivery4 Items
- Day 2: Donor requirements and service standards4 Items
- Day 3: Programme monitoring and corrective action4 Items
- Day 4: Partner performance and accountability4 Items
- Day 5: NGO programme quality improvement plan4 Items
No formal certification is required.
Yes, including case studies and an applied improvement exercise.
No. Participants receive a Certificate of Completion issued by Alverton Global Consultancy.
Yes. Exercises may be tailored to organisational service and programme contexts.
Participants can assess service quality, develop controls and plan improvements.
Requirements
- Basic familiarity with organisational operations or programme delivery.
- Relevant public sector, NGO or service management experience is helpful.
- Laptop with spreadsheet software for practical exercises.
Features
- Practical sector-specific quality management methods
- Reusable service standards and assessment templates
- Operational risk and accountability applications
- Applied monitoring and improvement tools
- Workplace improvement plan developed during training
Target audiences
- Public service and municipal managers
- NGO programme and operations managers
- Quality assurance officers
- Monitoring and evaluation practitioners
- Service delivery and governance coordinators
