- 10 Sections
- 30 Lessons
- 3 Days
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- Rethinking Public Service: From Activity to Impact3
- Understanding the Results Chain in Government Work3
- Setting Targets and Key Performance Indicators (KPIs)3
- Improving Frontline Service Experience3
- Gathering and Using Citizen Feedback3
- Accountability Systems and Performance Reviews3
- Data-Driven Decision-Making for Managers3
- Innovation in Public Service Delivery3
- Case Studies: High-Impact Service Reforms3
- Designing a Service Improvement Action Plan3