This course equips retail staff with practical techniques to boost sales, deliver excellent customer experiences, and confidently upsell and cross-sell products. It’s ideal for retail teams in supermarkets, fashion, electronics, automotive, and more — aiming to increase transaction value and customer retention.
Learning Methodology
Interactive roleplays with upselling and cross-selling drills
Customer behavior observation and engagement exercises
Product pitch simulations and real-time feedback
Visual merchandising walk-throughs (where applicable)
Sales coaching and personal action planning
Learning Outcomes
Participants will be able to:
Approach and engage customers with professionalism
Identify customer needs and match them with the right products
Upsell and cross-sell effectively without being pushy
Handle price objections with confidence
Create a memorable retail experience that builds loyalty
Delivery Format
Duration: 2 days (in-person) or 3 virtual sessions
Format: Hands-on training with product-focused simulations
Location: On-site (shop floor) or designated training venue
Certificate: Issued by Alverton Global
Course Features
- Lectures 15
- Quiz 0
- Duration 2 days
- Skill level Expert
- Language English
- Students 7
- Certificate Yes
- Assessments Yes
- 5 Sections
- 15 Lessons
- 2 Days
- Fundamentals of Retail Selling\\3
- Identifying Customer Needs and Building Trust3
- Upselling and Cross-Selling Techniques3
- Handling Objections and Closing the Sale3
- Post-Sale Excellence and Customer Loyalty3
Requirements
- Entry-level to experienced retail sales staff
- Basic customer interaction experience preferred
Features
- Focused on real-world shop-floor sales
- Techniques to increase average transaction value
- Emphasis on building trust and rapport
- Customizable to product or industry type
- Certified by Alverton Global
Target audiences
- Sales staff in supermarkets, fashion outlets, electronics stores, and malls
- Store supervisors and retail team leaders
- Frontline retail service teams across industries
