- 10 Sections
- 39 Lessons
- 3 Days
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- Foundations of Customer Service Excellence4
- The Psychology of Customer Expectations4
- Verbal and Non-Verbal Communication Skills4
- Handling Complaints and Difficult Customers4
- Service Recovery: Turning Problems into Opportunities4
- Time Management in Customer-Facing Roles4
- Maintaining Professionalism Under Pressure4
- Creating a Positive Customer Experience Across Channels4
- Case Scenarios: Government, Retail, Hospitality, Health, Transport3
- Action Plan: Your Customer Service Commitment4