This course is designed for public sector leaders, ICT departments, and digital transformation teams focused on improving how citizens access government services. It explores how technology can streamline processes, increase transparency, and improve public participation. Participants will learn how to design and manage citizen-facing digital tools—from e-portals and mobile apps to self-service kiosks and feedback platforms—ensuring services are accessible, inclusive, and secure.
Learning Methodology
Live demos of successful e-government platforms
Interactive workshops on service digitization
Mapping and redesign of citizen service journeys
Stakeholder and user feedback simulation
Practical planning for digital tool rollout
Learning Outcomes
Participants will be able to:
Understand key components of e-government ecosystems
Design or improve digital platforms that serve citizens directly
Increase service efficiency through automation and integration
Use feedback tools to engage citizens and improve services
Ensure accessibility, security, and inclusiveness in digital platforms
Delivery Format
Duration: 3 days (24 contact hours)
Delivery: Online (live instructor-led) or Physical (in select cities)
Certification: Certificate of Completion issued by Alverton Global
Materials: Citizen journey mapping templates, service audit tools, platform planning guides
Course Features
- Lectures 30
- Quiz 0
- Duration 3 days
- Skill level Expert
- Language English
- Students 13
- Certificate Yes
- Assessments Yes
- 10 Sections
- 30 Lessons
- 3 Days
- The Role of E-Government in Modern Public Administration3
- Digital Platforms for Citizen Access3
- Mapping and Redesigning Service Delivery Processes3
- Digital Identity, Authentication, and Access3
- Citizen Feedback and Engagement Tools3
- Cybersecurity, Data Protection, and Ethics3
- Infrastructure, Connectivity, and Usability3
- Promoting Citizen Uptake and Digital Literacy3
- Monitoring Digital Service Performance3
- Developing a Citizen Access Digital Strategy3
Requirements
- Role in digital services, ICT, governance, or citizen engagement
- Interest in improving service access and public participation
Features
- Focused on citizen-facing technology and digital access
- Templates for service mapping, platform rollout, and citizen feedback
- Certificate from Alverton Global
- Applicable to government, counties, and civic tech teams
- Online or in-person delivery options
Target audiences
- ICT directors and e-government officers
- Program heads in ministries or departments
- Service transformation teams
- Municipal digital service planners
- Development partners and civic tech implementers
