This course is designed to help public sector leaders harness the power of digital technologies to enhance service delivery, improve institutional efficiency, and engage citizens more effectively. Participants will explore strategies for e-governance, digital infrastructure planning, data-driven decision-making, and managing organizational change in a tech-enabled environment. The course emphasizes local adaptation, data privacy, and innovation in African governance systems.
Media Intro
Learning Methodology
Case studies on e-government and digital reform
Service redesign and digital audit workshops
ICT and data governance simulations
Stakeholder mapping for digital transformation
Templates for digital strategies and service digitization
Learning Outcomes
Participants will be able to:
Develop a digital transformation roadmap aligned with national goals
Identify opportunities for automation and service digitization
Manage change and staff adoption of new technologies
Ensure data security, privacy, and compliance
Leverage digital tools to improve citizen experience
Delivery Format
Duration: 3 days (24 contact hours)
Delivery: Online (live instructor-led) or Physical (in select cities)
Certification: Certificate of Completion issued by Alverton Global
Course Features
- Lectures 30
- Quiz 0
- Duration 3 days
- Skill level Expert
- Language English
- Students 13
- Certificate Yes
- Assessments Yes
- 10 Sections
- 30 Lessons
- 3 Days
- The Case for Digital Transformation in Government3
- Digital Strategy and Roadmap Development3
- Redesigning Public Services for the Digital Era3
- E-Government and Smart Governance Models3
- Data Governance, Security, and Privacy3
- Building and Managing ICT Infrastructure3
- Driving Change and Digital Culture in Institutions3
- Citizen Engagement and Digital Inclusion3
- Monitoring and Evaluating Digital Impact3
- Drafting a Digital Transformation Action Plan3
Requirements
- Public sector role in administration, ICT, service delivery, or planning
- Interest in e-government, innovation, or policy reform
Features
- Strategy tools for digital public service redesign
- Real-world examples from African e-governance reforms
- Certificate from Alverton Global
- Designed for both tech and non-tech public leaders
- Online and in-person delivery options
Target audiences
- Directors of digital services or ICT departments
- Public service transformation teams
- Program and policy planners
- Municipal and county leadership teams
- Data governance and compliance officers
