- 10 Sections
- 30 Lessons
- 3 Days
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- The Role of Customer Service in Public Administration3
- Understanding Citizen Expectations3
- Communication and Service Etiquette3
- Complaint Handling and Conflict Resolution3
- Designing Service Charters and Standards3
- Building a Culture of Responsiveness3
- Digital Tools for Citizen Engagement3
- Measuring Service Performance3
- Inclusive Service Delivery3
- Post-Course Application and Service Improvement Plan3
Developing an implementation plan
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